Refund & Replacement Policy

We want you to be happy with your order from American Arrogance Apparel Co. Every item we sell is printed and made to order specifically for you, which means we do not hold pre-made inventory and cannot resell a returned item. For that reason, all sales are final once an order enters production.

We know that policy only works if we hold up our end. If something is genuinely wrong with your order, we will make it right.

Order Cancellations

You may cancel your order within 2 hours of placing it, as long as production has not already begun. Email us right away at kirby@americanarrogancebrand.com with your order number in the subject line.

After production begins, we can no longer cancel or change an order, including the size, color, style, or shipping address.

Returns and Exchanges

Because each item is made to order, we are unable to accept returns or exchanges for:

• Choosing the wrong size, color, or style
• Change of mind or buyer's remorse
• Ordering the wrong item or quantity
• Personal preference regarding fit or appearance

Please review your size, color, quantity, and shipping address carefully before completing your purchase. Our size chart is linked on every product page, and we recommend measuring a shirt you already own and comparing it before you order.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery and we will make it right at no cost to you.

Email kirby@americanarrogancebrand.com with:

• Your order number
• A short description of the problem
• Clear photos showing the issue
• Photos of the packaging, if the package was damaged in transit

Once your claim is approved, we will produce and ship a replacement at no additional cost. You do not need to ship the original item back.

If a replacement is not possible—for example, if the design has been retired or the garment is no longer available—we will issue a full refund to your original payment method instead. Approved refunds are processed within 5–10 business days, though your bank may take a few additional days to post the credit.

Wrong Item Received

If you receive an item different from what you ordered, contact us within 14 days of delivery with your order number and a photo of what you received.

We will ship the correct item at no cost to you, and you do not need to return the incorrect one.

Lost or Undelivered Packages

If your tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, and any secure delivery locations at your address, and contact the carrier to open an inquiry. Packages marked delivered often turn up within 24 to 48 hours.

If it does not, contact us within 14 days of the delivery date. We will file a claim with the carrier on your behalf and, once the loss is confirmed, send a replacement or issue a full refund at your choice.

If tracking shows no movement for 14 consecutive days after shipment, contact us and we will treat the order as lost and reship it at no cost to you.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout.

If a package is returned to us or lost because an incorrect or incomplete address was entered at checkout, we can reship the order, but the buyer is responsible for the cost of reshipment.

If the package is not returned to us, we are unable to replace it free of charge.

Order Processing and Shipping Times

Most orders require approximately 3–5 business days for processing and production. Business days are Monday through Friday, excluding holidays.

Processing and production times are separate from shipping and delivery times. During holidays, sales, and periods of high order volume, processing may take longer.

Shipping times vary by destination and carrier. Estimated delivery dates are estimates and cannot be guaranteed. American Arrogance Apparel Co. is not responsible for carrier delays caused by weather, service disruptions, holidays, or other circumstances outside our control.

Normal Wear, Care, and Color Differences

Refunds and replacements are not provided for:

• Normal wear and tear
• Damage caused by improper washing, drying, or care
• Damage caused after the product has been worn or used
• Minor color differences caused by computer, phone, or tablet screen settings

Printed apparel lasts longest when washed inside out in cold water and tumble dried on low.

Questions or Problems With Your Order

If there is a genuine problem with your order, we want to hear about it.

Email kirby@americanarrogancebrand.com or use our contact page and include your order number. We review every legitimate order issue fairly, and we respond to messages within 1–2 business days.

By placing an order with American Arrogance Apparel Co., you acknowledge and agree to this Refund & Replacement Policy.

Last updated: August 2026