Refund Policy

Last updated: August 30, 2026

At Route 19 Custom Apparel, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can work with you to find a solution.

Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the item must be:

• Unworn and unused
• In its original condition
• Free from damage, stains, odors, or other signs of use

You may be asked to provide your order number and photos of the item before a return is approved.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide your order number and clear photos showing the problem. We will review the issue and, when appropriate, provide a replacement or refund.

Custom and Personalized Orders

Custom or personalized products may have different return or refund eligibility because they are made specifically for the customer.

If there is an issue with a custom or personalized order, please contact us so we can review the situation and determine the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow your payment provider additional time to process and post the refund to your account.

Return Shipping

Unless an item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

If we made an error with your order or the item arrived damaged or defective, we will work with you regarding the return shipping.

Exchanges

If you need an exchange, please contact us within the 7-day return period. Exchanges are subject to product availability.

Items That Cannot Be Returned

Items that have been worn, washed, altered, damaged by the customer, or otherwise not returned in their original condition may not qualify for a refund.

Contact Us

If you have a question about a return or refund, please contact Route 19 Custom Apparel through the chat box on our website or email us at jinkersonkirby@gmail.com.

We're here to help make things right whenever we can.

Route 19 Custom Apparel
Your idea. Your style. Your apparel.