Frequently Asked Questions

Orders & Customization

• Do you offer custom designs? Yes. You can submit ideas or requests through the website chat box or by email to collaborate on custom apparel.

 

• Are there minimum order quantities or bulk options? There is no minimum order requirement—you can purchase individual items. Bulk ordering is also available for groups, businesses, teams, and events.

 

• Can I change or cancel my order? Cancellations or modifications must be requested within 2 hours of ordering by emailing customer support with your order number. Because items are made to order, changes and cancellations cannot be made once production begins.

 

Shipping & Delivery

• Where do you ship? Standard domestic shipping is available across the United States. International shipping is currently not supported.

 

• How much is shipping? Standard domestic shipping is a flat rate of $3.99 per order.

 

• How long does delivery take? Orders require 3–5 business days for processing and production before shipping. Once shipped, transit typically takes 5–7 business days within the US. Tracking information is emailed once the order is on its way.

 

Returns, Exchanges & Damaged Items

• What is the return and exchange policy? Because products are made to order, returns or exchanges are not accepted for buyer's remorse, incorrect size/color selections, or personal fit preferences. Sizing charts are provided on product pages to help verify fit before ordering.

 

• What if my item arrives damaged, defective, or misprinted? Contact support within 30 days of delivery with your order number and clear photos of the issue and packaging. A free replacement or full refund will be issued.

 

• What if I receive the wrong item? Notify customer service within 14 days of delivery with a photo of the incorrect item, and the correct product will be shipped at no charge.

 

Contact Information

• Email: kirby@americanarrogancebrand.com

 

• Direct Assistance: Live chat box on the official website